All iSTAR Pulsar support is provided via our dedicated Help Centre.
NCTech understand that users require fast, concise answers to their queries, and therefore operate a knowledge-centred approach, maintaining an ever-expanding fully searchable library of support materials.
Included in this is:
Quick Start Guide, to get users up and running as quickly as possible
iSTAR Pulsar User Manual, containing much more in-depth information on working with iSTAR Pulsar
VR.World User Manual, documenting all usage of the VR.World platform
Immersive Studio User Manual, documenting the processing of downloaded iSTAR Pulsar+ data
FAQs, documenting and answering the most commonly raised queries and issues
Should further assistance be required however, users may also raise a request with our support team. When submitting a support ticket, users should provide the serial number of the unit and as much detail to describe the matter as is possible; this gives our support team a much better chance of resolving any issues as quickly as possible.