FAQs

Overview

• What is iSTAR Pulsar?
• What resolution are the images?
• How much does iSTAR Pulsar cost?
• Where can I buy iSTAR Pulsar?
• How do I use iSTAR Pulsar?
• I have a modification/improvement that I'd like to suggest, how can I do so?

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Capturing Data

• Can I use iSTAR Pulsar indoors?
• Can I operate iSTAR Pulsar using the Google Street View app?
• Can I use iSTAR Pulsar to capture single images for upload to Google Street View?
• What is the accuracy of the GPS?
• How do I know if iSTAR Pulsar is capturing or not?
• Why won't my iSTAR Pulsar unit start capturing?

Uploading Data

• Can I upload my data via a public Wi-Fi hotspot?
• Why won't my iSTAR Pulsar upload data via my Wi-Fi network?
• Why does my device show a pink LED when attempting to connect it to a Wi-Fi network?

Managing Data

• Can I auto-level the imagery captured with my iSTAR Pulsar device?
• Is it possible to add a logo to my captured data?
• Can I process my data locally rather than using the Cloud service?

VR.World

• Which browsers can I use with VR.World?
• Why can't I link my Google account with VR.World?
• How long does it take to process my data in VR.World?
• Can I have a custom nadir logo stitched into my data during Cloud processing?

iSTAR Pulsar Mobile App

• Why won't my mobile app connect to my iSTAR Pulsar?
• Why can't I establish a tethering connection between my iSTAR Pulsar and mobile devices?

iSTAR Pulsar+

• What type of external drive is required for use with iSTAR Pulsar+?
• How do I process downloaded iSTAR Pulsar+ capture data?
• How much does it cost to process iSTAR Pulsar+ data offline?
• How do I publish my processed iSTAR Pulsar+ data to Google Street View?
• Why doesn't my iSTAR Pulsar device/app detect a connected external drive?
• Why did my iSTAR Pulsar+ capture fail to process in Immersive Studio?

Billing

• How much does it cost to process my data via VR.World?

Troubleshooting

• How do I retrieve device debug logs from my unit?

Miscellaneous

• Can I use 3rd party accessories with iSTAR Pulsar?
• How accurate are the iSTAR Pulsar GPS timestamps
• Does iSTAR Pulsar use an internal battery?
• How do I install a license/firmware update file to my iSTAR Pulsar+ unit?
• Why is iSTAR Pulsar no longer listed by Google as a Street View Ready product?