If a user has registered a Wi-Fi network on their iSTAR Pulsar device via the mobile app, yet finds that data will not upload via it when the mode switch is moved to the left, there are a few things to check that could easily resolve this:
1. Forget and re-register the network, double-checking that the password is correct and that permission has been granted to use it for the upload of data
Move the mode switch on iSTAR Pulsar to the right, wait for both LED's to turn solid green.
Connect your mobile device to iSTAR Pulsar via Wi-Fi
Scan for available networks and wait for the list to populate
Tap and hold on the network in question, then confirm it is to be forgotten in the prompt that appears
Wait 30 seconds, then re-select the network to re-register it
Re-enter the password and use the visibility toggle function to ensure that it has been entered correctly
Ensure that the checkbox "Upload on this Wi-Fi" is selected before tapping "Join Network"
2. Ensure that the network you are attempting to use doesn't require separate login
Some wireless networks, in particular public hotspots, require connection to the network and then additional logon with a username and password. Currently iSTAR Pulsar can connect to networks that require a password only, however there is a way to connect to these networks - see this article for more details.
If you have run through all of these steps and are still experiencing issues in uploading data, please raise a support request with as much information as possible, our support team will contact you to assist further.