Once a user has registered a Wi-Fi network for iSTAR Pulsar to connect to for the purposes of uploading data and updating firmware, moving the mode switch to the left should result in the top status LED pulsing green while the device attempts to connect, and then turning solid green once iSTAR Pulsar successfully connects to the Wi-Fi network:
If however iSTAR Pulsar detects a failure to connect to the network, it will display instead a solid pink Wi-Fi status LED:
This issues is almost always caused by incorrect network credentials. If experiencing this, users should in the first instance try the following:
- Move mode switch back to the right position
- Reconnect mobile device to iSTAR Pulsar via Wi-Fi
- Open iSTAR Pulsar Mobile App
- Browse to Menu>Network Connection
- Re-register the network in question, but note the following:
- Passwords should always be typed in full - selecting a password from remembered words or pasting it in can result in it being misinterpreted
- The visibility toggle to the right of the password field may be used to ensure accuracy when entering the password
- Only Wi-Fi networks consisting of SSID and password are suitable for use with iSTAR Pulsar - networks that require additional credentials, such as public/hotel Wi-Fi networks, cannot be used directly. Please see this article on how to utilise public Wi-Fi networks for uploading/updating
If users remain unable to connect iSTAR Pulsar to the network, they should try if possible to connect it to a different Wi-Fi network to identify if the issue is with a specific network or with all.
Users may raise a support request with our team via this form, and if doing so should supply all relevant details around what is being observed when attempting to connect to Wi-Fi networks, as well as any troubleshooting carried out so far.